Returns Policy

If a fault occurs within thirty (30) days of delivery of the Goods to you then we will offer you the option of a full refund, repair or replacement. For faults notified to us after this time we will offer you the option of having the Goods repaired or replaced. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.. Replacement Goods will be charged at the full price.

All returns must be accompanied by a completed Returns Authorisation Form “RAN”. You can obtain an RAN by completing the form above. If an item is returned without this form and/or beyond the 30-day return period, no refund or credit will be issued. If you wish to have the item re-delivered, you may do so by covering the additional shipping costs.

The cost of returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. Any refunds or re-credits will be undertaken within 14 days.

Goods that are no longer wanted can be returned within 30 days from the date of purchase for a store credit or refund, so long as the goods are unopened, unused, and in a saleable condition. You must notify us of your intent to return your goods within 14 days of receiving them. You then have an additional 14 days to send them back to us.

Goods which develop a fault or become faulty within the manufacturer’s warranty or guarantee period may be repaired or replaced at our discretion provided that the Goods are used in accordance with the manufacturer’s recommendations and guidance.

All Goods returned to us must be sent via a reputable courier adequately packaged in the original packaging and returned to the address specified below.

Kratos Automotive Ltd
Unit 1 Manor Drive,
Sileby,
Leicestershire,
LE12 7RZ

In some cases we may request that you provide us with suitable evidence such as a video or photograph of the damaged item prior to returning this to us. These rights are in addition to any legal rights that you may have.

Refusing delivery

If you refuse delivery and the item gets returned to us we will inspect the goods, place them back into stock and issue a refund less postage costs and less any costs charged by our couriers for returning the goods to us.  If you decide you don’t want an item simply accept delivery then arrange with us to return it for a full refund.

When a refund is issued in relation to these terms we will make reimbursement using the same means as the initial transaction unless we have expressly agreed otherwise.  We will issue reimbursement once the goods have been returned to us and inspected.

Any item that was purchased whilst on sale or that was a clearance item, will be reimbursed as a store credit to be used on our website and not as a monetary refund. We will issue reimbursement once the goods have been returned to us and inspected.

When items are provided for free as part of a bundle on our website. If you choose to partially return the bundle, the original retail price of any free product will be deducted from the refund amount.

Damage in Transit

You must notify us immediately if Goods are found to be damaged upon delivery. You must keep the Goods within the original packing and make these available for inspection.

In the case of Goods damaged in transit our total liability to you is limited to providing replacement Goods within a reasonable period.

Title

Title to Goods which have been returned to us and in respect of which we have provided a substitute or paid a refund will transfer to us upon despatch of a replacement or the date of the refund as appropriate.